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Posted in: Genesys Cloud - Developer Community! @Thomas Prendergast - We're using the Genesys PS provided connector within MSFT Dynamics and have had screen recording …
Genesys Cloud Release Notes | March 24th 2025 | Workforce …
Mar 24, 2025 · Genesys previously announced that, during the week of December 7, 2024, Genesys would migrate an additional /18 CIDR block of IP addresses used for Genesys Cloud …
Genesys Cloud CX Release Notes - August 11, 2025 | Genesys …
Aug 11, 2025 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product …
Genesys Cloud: Disaster Recovery and Backup Automation
Jan 6, 2025 · No replies, thread closed. We are currently exploring disaster recovery strategies for Genesys Cloud, particularly focusing on how to handle the complete loss of our existing …
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New Feature: Agent Timeline View | Genesys Cloud - Main
Apr 3, 2025 · New Feature: Agent Timeline View is Now Live! We're excited to announce that the Agent Timeline View is now available in Genesys Cloud! This new view gives supervisors …
Static IP Addresses for Genesys Cloud Platform API REST Services ...
Starting June 2nd, 2025, Genesys Cloud will be reducing firewall allowlist requirements for inbound IP traffic (e.g. to Genesys Cloud Platform API REST Services) from the entire set …
Request: Reduce prices for certification exams | Certification and …
Jan 23, 2025 · As it stands today, Genesys customers and partners who get the most from their learning subscriptions are consuming the instructor-led training and also using the self-study …
Genesys Cloud - Beta HQ
The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know.
Disconnect Reasons | Genesys Cloud - Main
Mar 31, 2025 · I see separate parts of that disconnect reason on the "Disconnect reasons in the interaction's detail view" page in the Genesys Cloud Resource Center, but I don't see this …