H&M has confirmed that they are to close its Edinburgh based contact centre 14th December with 150 jobs losses expected.

Zendesk Launches Flexible Pricing for Customised AI Journeys for contact centre empowers companies to scale AI & automation ...

Novuna Consumer Finance, a leader in the UK’s retail point of sale and personal lending sector, has been awarded the ...

Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio's Expertise Powers Seamless Transition to the Genesys Cloud platform ...

Integrated, brand-trained GenAI tools can automate up to 90% of product-related customer queries with highly accurate and ...

The ATM Group, a Major Milestone for the CX Group, Expanding its Operational Footprint and Multilingual Capabilities contact ...

FourNet has been named one of the most innovative cybersecurity businesses operating in Britain this year. contact centre ...

Bridgepointe Technologies Partners with Content Guru to Elevate CX Offerings within the contact centre with storm product ...

These steps are key to contact centre agility for any season Magnus Geverts, VP Product Marketing at Calabrio discusses ...

Are Contact Centre Agents more productive at home or in the office? John Colgan, CEO of Solgari, discusses - contact centre ...

Meeting Customer Needs Across Every Channel - without the Hassle - cirrus contact centre - contact centre tips ...