The CX Automation Company™, today announced the expansion of its contact center suite of business analytics solutions for ...

Astro Bot is getting a free content update this fall, featuring 10 new bots, 5 new online speedrun levels, and more.

Here’s another takeaway: It’s not just about spotting bots. It’s about recognizing that the digital world is what we make of ...

Current UNC Board of Trustees member David Boliek is running for state auditor in November’s election. If he wins, he must ...

Some companies only allow a certain tier of customers to speak with a human customer service representative, or offer the ...

Looking for help with today's New York Times Wordle? Here are hints, clues and commentary to help you solve today's Wordle ...

How a team of underdogs won over the world with a cute little robot and an unorthodox development. There was no Plan B.

From sparkling-clean floors to smelly water tanks, robot mops have their fair share of plusses and minuses. I learned the ...

Astro Bot's High-Suction Hero level isn't one you'll naturally find as you progress through the game, nor is it one of the many galaxies' secret hidden levels. Instead, it's a part of the Lost Galaxy ...

AI doesn't get every test right, but it's good enough to look convincingly human. Security pros say AI's progress is no big ...

While out for a walk, Craig McCaskill came across something unexpected—a robotic DPD delivery bot making its way along the ...

CX automation is the only way forward, and AI technology is changing the game, Verint CEO Dan Bodner said at his company's Engage conference Tuesday.