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The world’s largest technology show, GITEX Global, was recently held in Dubai. As was the previous case, Avaya invited a handful of analysts to be part of the 200,000 attendees to see the nearly 200 ...

Zoom held its annual Zoomtopia event October 3-4, 2023, and announced a slew of products and updates. Our coverage includes: In addition, Snom Americas introduced the Snom M500, a DECT phone system ...

CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

AWS introduced a slew of new products at its re:Invent event, Verint debuted a CX/EX Scoring Bot, and RingCentral, Zendesk, Moveworks and SIPPIO all announced partnerships.

Agentic AI refers to a system or program that is capable of autonomously performing tasks on behalf of a user or another system. Like other agents, it can act for or in place of another person or ...

Omdia analyst Brent Kelly responds to a few questions on some key trends in UCaaS, CCaaS and AI that occurred during 2024.

Amazon Connect announces several new capabilities including Gen AI prompting to automatically create outbound campaign, support for WhatsApp and more.

A look back at some of the contact center, CX and AI trends, as well as a glimpse of what come in 2025 in those same areas.

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.