A Zappos employee recently had a customer service call that lasted 10 hours and 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...
On March 24, Zappos' 1,500 or so employees got a memo from CEO Tony Hsieh. "This is a long email," it began. "Please take 30 minutes to read through the email in its entirety." It concerned the ...
Zappos CEO Tony Hsieh tells WSJ's Dennis Berman at the WSJDLive 2015 conference in Laguna Beach, Calif. that Amazon needs to align its workforce around core values.
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