Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. Lyft’s plans to add traditional taxis to its ride-hailing fleet, ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

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PORTLAND, Oregon — Scammers are now targeting ride-share drivers across the country including in Portland. Victims said they’re now out hundreds of dollars without a way to get their money back. “I ...