PCMag on MSN12d
AT&T: We'll Pay You If an Outage Hits Your Wireless, Fiber Service
The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...
AT&T will offer bill credits for outages to 'make it right' with customers
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...
After embarrassing blunder, AT&T promises bill credits for future outages
In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...
Dallas Morning News on MSN12d
AT&T knows telecoms don’t have the best reputation. New outage guarantee aims to fix that
AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to ...
TMJ43d
‘The industry needed this’: Local AT&T employee weighs in on new bill credit guarantee
AT&T is rolling out a bold promise. If cell phone service goes down in your area, even for an hour, they will automatically give you a bill credit.
Did your internet cut out? AT&T says it will start paying you back for outages
Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...
AT&T to credit qualifying customers after service outages: Who is eligible?
AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, the company says outages must impact at least 10 or more towers, and users ...
How does AT&T's new credit system work for major service outages?
AT&T says if the outage qualifies, customers will receive a bill credit equaling a full day of service, but the amount of ...