Airbnb is getting backlash after initially failing to cancel one woman’s booking for a property near the Palisades Fire ravaging Los Angeles, California. Ana Mostarac wrote on X that the company “failed in the moment when it matters most.

The wildfire is tearing through the wealthy Pacific Palisades neighborhood, torching schools and multi-million dollar homes.

To be eligible for Airbnb's free temporary housing, you must currently reside in an evacuation zone and have been displaced due to the current wildfires. This means that either your home has been destroyed, or you've been forced to evacuate. You must also be over 18 and have an Airbnb account.

Airbnb will work with 211 LA to identify residents in need of temporary housing and connect them to accommodations offered through Airbnb.org, the company’s non-profit arm which provides free stays through funds from the company and hosts who offer up their homes during disaster situations.

Airbnb has refunded customers asking for refunds after canceling trips because of the Pacific Palisades fires.

Airbnb initially did not refund one woman's reservation for a rental in the Pacific Palisades neighborhood of Los Angeles, despite wildfires raging throughout the area. The company eventually did give the woman her money back,

Airbnb faces criticism for its handling of the California wildfires, with many accusing the company of an insensitive response after refusing to cancel a woman’s Los Angeles reservation during a wildfire that displaced tens of thousands of residents.

Airbnb policies, generally speaking, do not favor guests. When it comes to canceling a reservation past a certain date, there are few accepted reasons that ultimately result in a full refund. In fact,